No refunds will be given for products purchased that are downloadable, such as e-books.
No refunds or exchanges will be given on video tape and DVD purchases.
All goods purchased are checked for quality at our premises before being shipped to the customer.
If the customer receives goods that are faulty, the goods must be returned to us in the original packaging, in original condition, unworn and unwashed in the case of clothing, within 3 weeks of order date. We will not accept any damaged or soiled products. The customer shall pay the cost of shipping the goods back. The original receipt must be included along with the reason for return. The faulty goods must be sent to:
Traditional Wing Chun Academy
3747 Church Rd
Mount Laurel, N.J. 08054
Upon receipt of the faulty goods, we will credit the customer’s original method of payment, excluding delivery, or we can also hold a credit for future purchases the customer may make, if the customer chooses.
The Traditional Wing Chun Academy inc. will not be liable for any claims of non-receipt of merchandise as a result of an incorrect mailing address provided by the customer to us. The customer is responsible for providing correct email and mailing addresses.
Terms and Conditions
Terms & Conditions
Use of this website and purchase of the products available from this site is subject to the following Terms:
Prices, products and offers include GST (excluding gift vouchers)
All prices are correct at the time of online publication. Prices are subject to change without notice.
All items are promoted in good faith to be available at the time of ordering.
Sale items are only available at the lower price during the sale period.
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable.
We reserve the right to correct any printing errors.
Unforseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you to advise you of the reason for the delay.
International airmail orders are traceable to the point where they have left Australia. The delivery of these orders is subsequently reliant on overseas postal services. Traditional Wing Chun Academy inc. will provide as much assistance as possible in tracing misdirected items but cannot be responsible for items lost by overseas postal services. International courier orders are traceable and fully insured and therefore replaceable if lost en route.
Some international orders may require additional identification before being processed. The transmission of this information to Traditional Wing Chun Academy inc may affect estimated delivery times. Traditional Wing Chun Academy reserves the right to request additional identification prior to processing orders originating outside America.
Customs and International Duty
You, as the customer, may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be paid by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country and you should contact your local customs office for further information. When you order goods from us, you are considered the importer of these goods and therefore you must comply with the laws of your country. Please check with your local customs office, to avoid any unnecessary customs charges.
Feedback and Complaints Handling Procedure
Traditional Wing Chun Academy welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.